OpenPro provides a multi-tiered support model, giving you a broad selection of options to best serve your organization. Our partners offer local, face-to-face support services. In addition, our own dedicated product experts provide award-winning, timely, and guaranteed support. This partnership provides a seamless support delivery system and gives our customers a collaborative support solution balancing the service of their local software provider and the vendor-based support of OpenPro Solutions.
You know what you are looking for. Increased user productivity. Improved communications. Resource optimization. Reduced costs. The question is: how are you going to get there?
Our consulting services provide answers.
Long before you take your new system live, we start making the OpenPro ERP system work for you. With 20 years of experience, we know how to ask the right questions to ensure that we thoroughly understand your company’s information needs so you can take full advantage of the OpenPro system. In addition, our industry knowledge helps us move you through the implementation process; we are here to help you focus on your business. And from planning through execution, we are prepared not only to help you reach your goals, but to increase your return on your already sound investment in the OpenPro ERP system.
Our service teams will make sure you receive the timely response, personal attention and prompt assistance you need – no matter where your business takes you. Working with your internal team, our experts will help you make a smooth, effective and efficient transition from old system to new, so you can avoid the false starts and delays that may otherwise mean lost productivity and profits.
Then, over the years, our ongoing Consulting Services will help you respond to changing business or market conditions to ensure your continued success. So when you purchase Consulting Services, you are getting comprehensive support services and a strong, reliable company devoted to long-term partnerships.
We shine when it comes to implementation and a smooth transition. From the beginning, you will be assigned an experienced Enhanced Systems’ consulting team member as your primary coordinator to orchestrate our broad range of services. With a single point of contact, you get the answers you need as you need them. We work fast – it typically takes us just 60 days to initiate a live production. The next job is to establish OpenPro in your existing business environment. Our Implementation Program combines education, implementation consulting services and proven methodology to help you take advantage of the OpenPro system’s powerful capabilities right from the start. It’s a process that takes careful planning and collaboration. As you work with our highly skilled Implementation Consultants, you will see how quickly and easily you can achieve the results you want.
Following software installation, our technical consultants will help you train your staff for ongoing tasks such as installing additional modules, handling print documentation on demand and using an array of OpenPro installation tools. We will also help you set up security and establish users and peripheral devices such as printers on your OpenPro system.
And, if you are like many of our customers who have a lean IT staff or may not even have one at all, you will find that our experts are an invaluable resource for additional help with your technical decisions throughout the transition and beyond.
Our long-term commitment for your long-term benefit.
Our commitment to long-term partnerships is most evident in our range of continuing support services. To keep our system running effectively and efficiently over time, we offer a comprehensive program of periodic reviews and consulting.
Solving unique problems with application consulting.
Enhanced Systems’ Application Consulting services are designed to ensure OpenPro is optimized for your business. Experts in finance, manufacturing, systems analysis and implementation provide on-site consulting as needed. When you need specific issues addressed, or when you have particular problems or questions, you get fast, courteous and knowledgeable attention and support from our professionals.
Optimizing performance with system consulting.
System Consulting helps you maintain and enhance system efficiency and effectiveness as well as staff productivity. Whether you want to improve system performance, resize your database or guarantee user satisfaction and productivity, Enhanced Systems can help.
System consultants are available for on-site, expert analysis of simple or complex performance issues. Their concise reports include findings and recommendations, so you can anticipate problems before they arise and make future plans with confidence.
Ensuring productivity with application reviews.
Change defines the business world. Survival is based on anticipating it. Our periodic application reviews ensure that your OpenPro capabilities are maximized for your business environment. Our team will review the system and make recommendations based on their findings and your concerns.
Based upon the customer’s requirements, budget and needs, OpenPro can provide services to help implement your system. OpenPro has 3 methods for implementation; each use our simple 8 Step process to ERP implementation success:
1. OpenPro Platinum implementation, where OpenPro performs all the functions of implementation including scoping the requirements, Analysis Design, Prototyping, Deployment, Integration, Continuous Improvement and Production, Continuous Improvement. OpenPro has staff and over 75 Implementation Distributors available for a complete implementation of our software.
2. OpenPro Gold Implementation, where OpenPro works with the customer’s implementation team. OpenPro trains the trainer method. We give the team the knowledge to implement OpenPro ERP software successfully. We train the implementation team in our 8 step process to implementation method and then the team takes over from there. The key advantage to this method is that it lowers the cost of implementation. The main risk is based upon the implementation team that is built; installation may take longer and the knowledge transfer may not take as well.
3. Silver Self Implementation, where OpenPro works with the customer’s implementation team. OpenPro is there to help support the customer’s implementation. We give the team the knowledge to implement OpenPro ERP software successfully. We give all necessary materials to the implementation team, then they take that knowledge transfer and begin the 8 step process to implementing our system. The key advantage to this method is that it lowers the cost of implementation. The risk is based upon the implementation team that is built; installation may take longer and knowledge transfer may not take as well.
OpenPro is there to provide its customers with optimal advice on how to effectively implement the application in their business.
Support Services include:
Planning, implementation and ongoing consulting services are aimed at creating a system that continually meets and exceeds your needs and expectations.
Project management is all about maintaining control. From project planning, budgeting, performance and scheduling to ensuring flexibility, building teams, defining resource requirements and setting milestones, our system’s implementation process makes the job easier.
Implementation is often a good time to review business practices and re-engineer them in light of your new objectives. We can help each of your teams through this key process and provide the technical assistance your IS team needs as well as intensive hands-on training and practical expertise, all with a very personalized approach.
In addition to basic technical skills, we provide a complete instructional package tailored to your needs. Early sessions include system basics, navigating applications, functionality and simulations. We can also incorporate more comprehensive skills with each user group based on their needs.
No Enhanced Systems service is ever generic. Unlike other companies, we learn each functional area within your industry, company and the tasks each person needs to do, and we train on those specific tasks. So, instead of the large group classes of others, we teach your staff in small groups or one-on-one. This greatly reduces training time and costs and increases retention, because each person learns only what he or she needs to know.
Every system conversion involves bridging the old system to the new no matter what the old system is. Part of our implementation system support for your IS team includes discussing and demonstrating data manipulation techniques as needed. This additional support can prove invaluable in making a timely and successful transition.
Over the years, we have tackled some very challenging conversions, including converting data from a long-discontinued Winchester drive the manufacturer no longer supported. Even then, we captured the data and got the client up and running quickly and smoothly.
In most cases, you can count on resolving your situation with one contact, through email and our knowledgeable phone support team. Ongoing support services is strongly recommended to make sure you get the most out of your OpenPro system.
NEW VERSIONS AND UPDATES
OpenPro is constantly evolving with latest best practices, technologies and functionality. Our updates and new versions come from our observations, customer and manufacturing industry ideas and government requirements. Unlike many larger vendors, our size allows us to incorporate new functions, technologies and changes much faster than others. In fact, we will often incorporate new customer requirements prior to the system’s purchase.
Although most customers find the OpenPro system meets 90% or more of their requirements, we can also perform specific software modifications. If other customers can benefit from your change, it will be incorporated as a standard OpenPro enhancement and we will support it as part of your standard maintenance agreement. OpenPro uses a modified version of the waterfall methodology for its System Development Life Cycle (SDLC).
We focus exclusively on the projects-oriented manufacturing industry, so OpenPro often delivers a 90% or better fit right off the shelf. Best practices indicate initially using the OpenPro system in its original version. After live production, most users find that they no longer require the software modifications they thought they would need. When modification is still required, we work closely to understand and meet their requests efficiently and in a cost-effective manner.