OpenPro provides a multi-tiered support model, giving you a broad selection of options to best serve your organization. Our partners offer local, face-to-face support services. In addition, our own dedicated product experts provide award-winning, timely, and guaranteed support. This partnership provides a seamless support delivery system and gives our customers a collaborative support solution balancing the service of their local software provider and the vendor-based support of OpenPro Solutions.
You know what you are looking for. Increased user productivity. Improved communications. Resource optimization. Reduced costs. The question is: how are you going to get there?
Our consulting services provide answers.
Long before you take your new system live, we start making the OpenPro ERP system work for you. With over 20 years of experience, we know how to ask the right questions to ensure that we thoroughly understand your company’s information needs so you can take full advantage of the OpenPro system. In addition, our industry knowledge helps us move you through the implementation process; we are here to help you focus on your business. And from planning through execution, we are prepared not only to help you reach your goals, but to increase your return on your already sound investment in the OpenPro ERP system.
Our service teams will make sure you receive the timely response, personal attention and prompt assistance you need – no matter where your business takes you. Working with your internal team, our experts will help you make a smooth, effective and efficient transition from old system to new, so you can avoid the false starts and delays that may otherwise mean lost productivity and profits.
Then, over the years, our ongoing Consulting Services will help you respond to changing business or market conditions to ensure your continued success. So when you purchase Consulting Services, you are getting comprehensive support services and a strong, reliable company devoted to long-term partnerships.
OpenPro shines when it comes to implementation and a smooth transition. As you work with our highly skilled Implementation Consultants, you will see how quickly and easily you can achieve the results you want.
Following software installation, our technical consultants will help you train your staff for ongoing tasks. We will also help you set up security and establish users and peripheral devices such as printers on your OpenPro system.
SOFTWARE MODIFICATIONS
Although most customers find the OpenPro system meets 90% or more of their requirements, we can also perform specific software modifications. If other customers can benefit from your change, it will be incorporated as a standard OpenPro enhancement and we will support it as part of your standard maintenance agreement. OpenPro uses a modified version of the waterfall methodology for its System Development Life Cycle (SDLC).
We focus exclusively on the projects-oriented manufacturing industry, so OpenPro often delivers a 90% or better fit right off the shelf. Best practices indicate initially using the OpenPro system in its original version. After live production, most users find that they no longer require the software modifications they thought they would need. When modification is still required, we work closely to understand and meet their requests efficiently and in a cost-effective manner.