OpenPro offers world-class accounting and business management software solutions for any size business and every business function. We at OpenPro are very customer service oriented.

We have live chat lines available,

email service  infoop@openpro.com

and you can call us anytime at 714-378-4600.

Our customer service team is dedicated to providing first-class support. Our success is measured directly by the success of our OpenPro users.

OPENPRO Software
10061 Talbert Avenue #200
Fountain Valley, California 92708 USA
Voice: (714) 378-4600
Fax: (714) 964-1491


Start off strong…finish stronger.
Start with a plan.
You know what you’re looking for. Increased user productivity. Improved communications. Resource optimization. Reduced costs. The question is: how are you going to get there?

Our consulting services provide answers.

OpenPro consulting services can help new customers  with our industry knowledge helps us move you through the implementation process because we are so focused on your business. And from planning through execution, we are prepared not only to help you reach your goals, but to increase your return on your already sound investment in the OpenPro ERP system.

Our service teams will make sure you receive the timely response, personal attention and prompt assistance you need – no matter where your business takes you. Working with your internal team, our experts will help you make a smooth, effective and efficient transition from old system to new, so you can avoid the false starts and delays that may otherwise mean lost productivity and profits.

Successful Implementation.
OpenPro works hard to make you shine when it comes to implementation and a smooth transition. As you work with our highly skilled Implementation Consultants, you will see how quickly and easily you can achieve the results you want.

Following software installation, our technical consultants will help you train your staff to for ongoing tasks such as installing additional modules, handling print documentation on demand and using an array of OpenPro installation tools.

Support Services include:

CONSULTING SERVICES
Planning, implementation and ongoing consulting services are aimed at creating a system that continually meets and exceeds your needs and expectations.

PROJECT MANAGEMENT
Project management is all about maintaining control. From project planning, budgeting, performance and scheduling to ensuring flexibility, building teams, defining resource requirements and setting milestones, our systems implementation process makes the job easier.

IMPLEMENTATION ASSISTANCE
Implementation is often a good time to review business practices and re-engineer them in light of your new objectives. We can help each of your teams through this key process and provide the technical assistance your IS team needs as well as intensive hands-on training and practical expertise…all with a very personalized approach.

EDUCATION
In addition to basic technical skills, we provide a complete instructional package tailored to your needs. Early sessions include system basics, navigating applications, functionality and simulations. We can also incorporate more comprehensive skills with each user group based on their need.

No Enhanced Systems service is ever generic. Unlike other companies, we learn each functional area within your industry company and the tasks each person needs to do and we train on those specific tasks. So, instead of the large group classes of others, we teach your staff in small groups or one-on-one. This greatly reduces training time and costs and increases retention, because your people learn only what they need to know.

DATA CONVERSION
Every system conversion involves bridging the old system to the new no matter what the old system is. Part of our implementation system support for your IS team includes discussing and demonstrating data manipulation techniques as needed. This additional support can prove invaluable in making a timely and successful cut-over.

Over the years, we’ve tackled some very challenging conversions, including converting data from a long-discontinued Winchester drive the manufacturer no longer supported. Even then, we captured the data and got the client up and running quickly and smoothly.

SUPPORT
In addition to knowledgeable phone support, we offer pager facilities for emergencies and dial-up modem to expedite technical diagnostics. In most cases, you can count on resolving your situation with one contact. Ongoing support service is strongly recommended to make sure you get the most out of your OpenPro system.

SOFTWARE MODIFICATIONS
Although most customers find the OpenPro system meets 80% or more of their requirements, we can also perform specific software modifications. If other customers can benefit from your change, it will be incorporated as a standard OpenPro enhancement and we will support it as part of your standard maintenance agreement.

Because we focus exclusively on the projects-oriented manufacturing industry, OpenPro often delivers a 90% or better fit right off the shelf. Best practices indicate initially using the OpenPro system in its original version. After live production, most users find that they no longer require the software modifications they thought they would need. When modification is still required, we work closely to understand and meet their requests efficiently and in a cost-effective manner.

Combine OpenPro Software and Servers and get a powerful way to increase customer satisfaction:

  • Host your own e-mail and establish a Web presence
  • Receive and make payments in any currency and change languages on the fly to send orders and invoices in your customers’ languages
  • Modify customer orders at any point in the delivery cycle, make exceptions and last-minute changes instantly to your manufacturing processes, and deliver on what customers want with efficient item substitution for out-of-stock inventory