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Customer Relationship Management

Your company can now provide complete customer service by using our Web-Based CRM package.

This package includes Knowledge Base look-ups, Customer Service Management, Incident Reporting, portable wireless connection and Paperless Workflow reporting.

Built into the OpenPro Distribution system is a Customer Relationship Management package that delivers comprehensive, out-of-the-box e-Business functionality that is uniquely tailored to the specific business practices across a broad range of industries. Developed in close collaboration with customers and partners, OpenPro applications enable organizations to manage, coordinate, and synchronize all customer touch points, including the Web, call center, field, retail, and distribution channels.

OpenPro-CRM is a secure, Customer Relationship Management software application. OpenPro CRM can be customized to your exact needs. OpenPro-CRM is powerful, yet simple and easy to use.

The OpenPro web-based CRM software application is accessed securely via Username and password over the Internet. You do not need to install anything locally on your workstations or network; simply access your CRM software application via your web browser from wherever you have Internet access. OpenPro-CRM is perfect for a business that has many locations or branch offices. Sales reps with large territories have instant access to current customer data anytime.

This package includes Knowledge Base look-ups, Customer Service Management, Incident Reporting and Paperless Workflow reporting.

Scheduling on the monthly calendar can be done locally or anywhere you can get on the Internet.

Portable CRM Solutions:

OpenPro ERP software has announced Portable CRM, a family of products that brings the power and flexibility of OpenPro-CRM to mobile professionals.

With Portable CRM products, mobile professionals can access the OpenPro Enterprise CRM application through a broad range of portable computing and wireless devices, enabling them to manage customer interactions, sales opportunities, and service and support incidents on the device of their choice.

OpenPro also announced the general availability of the latest addition to the OpenPro Portable CRM product family, Employee Portal – a solution that provides mobile professionals access to critical customer information via their laptops.

Unlike competing solutions, OpenPro Portable CRM products do not require added software on the device. The products feature thin, browser-based clients that can be automatically deployed and updated from a standard URL.

They have similar interfaces and capabilities, allowing users to seamlessly transition between the OpenPro solution running on a corporate network and the user’s portable device of choice.

OpenPro has packaged the Portable CRM products into a single offering that customers can purchase as a bundle, allowing them to utilize all of the Portable CRM products for a single fee.

As a result of the unique product design and a simplified licensing approach, both the initial deployment costs and long-term support costs are designed to be significantly lower than other mobile offerings on the market today.

The OpenPro Portable CRM family of products offers options for every mode of access, including:

* Simplicity and Ease of use
* Remote Acceess
* Mobile Access
* Strong Multi-Channel Support
* Integrated Analytics
* Campaign Management
* User List Management
* Lead Management
* Follow up tracking Management
* Flexibility and customization
* Real-time wireless access through WAP-enabled devices

Products in both categories have similar interfaces and capabilities and mirror the online OpenPro CRM solution that runs on a corporate network.

All mobile products offer one-click access to personalized client lists and high-priority tasks.

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